International Returns

RETURNING UNWANTED OR FAULTY ITEMS
If you wish to return your order for any reason please follow the procedure set out below.

IS THERE ANYTHING I CANNOT RETURN?
You cannot return underwear, swimwear, socks, made to order items, special order items or goods that have been personalised i.e. where transfers/stickers have been applied, items that have been embroidered, printed and badged unless they are found to be *damaged/faulty, have been delivered to you incorrectly.

*We examine all items very carefully before we dispatch them and will not knowingly sent any item to you if it is found to be faulty or damaged.

How long do I have to return my international order?
If you wish to return an unwanted or faulty item for a refund or exchange you must contact us for an authorisation code within 7 days from receipt of your order. Once you are given this code you must ensure that your returns are received by our warehouse no later than 14 days after receipt of your authorisation code. 

HOW DO I GET AN AUTHORISATION CODE?
Please complete our online Returns Request Form here. When we receive your completed form we will issue you with a returns number by email. You will need to ensure that all sections of the form are completed in full otherwise we will not process your return or issue you with an authorisation code.  

HOW LONG IS MY AUTHORISATION CODE VALID?
Authorisation codes are valid for 7 days from the date of issue and can only be used to return goods listed on your original Returns Request Form. Goods returned after this period or without an authorisation code will be rejected and returned to you at your cost. You may also be required to pay additional custom duties and/or taxes in accordance with local law.

Preparing your return
All goods must be returned to us unaltered, unworn, unwashed and in their original condition, with all tags and labels still attached.

Repack the item(s) you are returning in the original parcel packaging and ensure you complete and enclose a copy of our *Returns Summary Form available here.

*We are unable to process returns without a completed Returns Summary Form and cannot accept responsibility for forms that are incomplete, unreadable or not received for any reason whatsoever.

Now remove all existing address/postage labels from the original packaging and securely seal the parcel. If the original parcel packaging can’t be reused, please pack your items securely in alternative packaging.

Print off and complete a copy of our Returns Label here. Write your Returns Authorisation Code along with your name and address in the areas provided on the Returns Label before attaching it to your parcel.

HOW DO I SEND MY Return BACK TO YOU?
The method of returning your parcel to us is entirely a matter for you as you will NOT be responsible for the costs involved unless we are at fault.

If it is deemed that we are at fault we may reimburse the cost of returning your order to us but this will be capped at the International Delivery rate applicable to your country (see table here).

Do I need to get proof of postage?
We strongly recommend you use a postal service that insures you for the value of the goods that you are returning and that you obtain proof of postage to avoid any problems.

Items returned without proof of postage are sent at your own risk.

WHAT ABOUT THE COSTS ASSOCIATED WITH SENDING OUT EXCHANGE AND REPLACEMENT ITEMS?
Unless we are at fault delivery charges associated with sending out exchange/replacement items will be your responsibility and will be charged at the International Delivery rate applicable to your country (see table here).

How long will it take for YOU TO receive my return?
This will depend on how you return your parcel to us. However, you must ensure that your returns are received by our warehouse no later than 14 days after receipt of your authorisation code.

When AND HOW will I receive my refund?
When we receive your returned order, we will inspect the goods and provided we are satisfied that they are either in a resalable condition or are faulty we will process your refund/exchange (less the original carriage charge) as quickly as possible.

If it is deemed that we are at fault we may reimburse the cost of returning your order to us but this will be capped at the International Delivery rate applicable to your country (see table here).

Any refund due will then be credited back to the card you used to make your purchase within 14 working days, however, please allow up to 21 working days before contacting us about your refund.

CONTACTING US
If you have any questions or concerns about your international return, refund or exchange please complete our online Contact Form here or call Customer Services on +44 191 4553535

Please note that our Customer Services Team is English speaking and can currently only respond to emails in English.